The grey 'case' of the lock broke apart after 2 years of usage aprox. twice a week. For more durability this part should be from fiber plastics or something like this. On the other hand the retention system is very easy to adjust with one hand and comfortable. Looks like no shop offers the spare part in Europe so I came here. My helmet is still in very good condition beside the broken lock and this service will ensure an again satisfied GIRO customer. )
There are no installation directions for this item, and it is next to impossible to install. The product is fine, if you can get it back into the helmet.
Took a little while to figure out how to install the replacement system. No directions. Found a video which showed how to do it. Would help if Giro included a description or video on their site on how to replace.
Bad design. Broke 2 wheels in first month and 2 since trying to be careful. LBS says you're supposed to adjust it once and never touch it again. Uh huh. That might work for a pinhead, but not normal people who sometimes wear a hat underneath.
I'm sorry you've been having such bad luck with these. Please don't hesitate to get in touch with us at [email protected] so we can help you out with a replacement.
I love the Giro helmet, but the tiny little plastic pieces in the retention system broke in the duffel bag. I tried gluing them, taping them, yelling at them, all the usual fixes, but nothing lasted for more than one ride. Then I found this. At $20 shipped, it was a little bit bigger portion of the total price of a new helmet than I wanted to spend, but this one still has a few years of life in it, and the fit is perfect. So I ordered it, swapped it out in 2 minutes, and now I have a fully functional helmet again. Now I'm just being more careful with transporting the helmet. Seriously, why is this made with such small pieces as the main link holding the helmet on your head??
The other reviewers are correct, turn the tab to 90 degrees, slip it into the slot then rotate it into place.
But I COULD NOT get this to work. It was a cold day, and the plastic was too rigid to move into place.
The next day I dipped the part into very hot water, bent the groove a little open, and popped it in with no trouble at all.
Works great, helmet like new.
MY original system had multiple broken points and was beyond usable. This replacement system went on easily and I have a fully usable helmet again. Definitely better than buying a new helmet! Timely Shipping and Customer service at BikeWorks 1
I'm glad a local shop had the product in their online store and had it delivered the next day to their brick and mortar store. Product was easy to install. Took pictures of old one to make sure I installed the same way.
The old version broke. The replacement fit exactly as it should have - slipped directly into the existing sockets after removing the old broken s Roc-Loc pieces. Worked as it was designed. Actually, a fair price as well.
A little tricky to install but totally possible. You must connect the middle piece (at the back of the head before connecting the side pieces. To connect that back piece you must turn it 90 degrees and really press hard to get the tiny plastic rectangle through the slot. You then turn it back to normal and the rest is very intuitive and easy.
Plastic part snapped on the helmet and I looked to see if I could get the replacement part instead of shelling out $100 for a new helmet.
Made sure it was the same locking system (there are multiple types for Giro helmets so make sure) and removed and installed with little to no drama.
The hardest part was snapping the top part back into the helmet. I had to twist and push the tab in. Everything else was just carefully routing the straps through.