We offer free shipping to the Continental US (free shipping does not include Alaska and Hawaii or the US Territories) for orders of $50 or more. Certain overweight and oversize items are excluded. This is noted in the product descriptions of these items. If you choose a faster delivery method, like UPS 2-Day, we pay a portion of that shipping charge, and we also offer great rates on 3-Day shipping. Our goal is to keep all your shipping costs as low as possible. The more you buy, the more you save! Our shopping cart makes it quick and easy to see all your options.
We ship our orders from one of our two warehouses. Our main warehouse is located in Portland, OR. To improve delivery times and reduce shipping costs to our east-coast customers, we have a second warehouse in Charlotte, NC. We try to keep our most popular products in both warehouses, and will normally ship your order items from the closest warehouse
If all the items in your order are not available in the same warehouse, we will ship your items in two separate shipments.
If your order would normally need to be split, but can be shipped in full from the farther warehouse, we offer a $2.00 Eco-Discount to ship your order together. If you would rather receive the items as quickly as possible, you can elect to have the items shipped separately from the closest warehouse.
Our website uses a real-time inventory management system and the products on our site are in stock in our warehouse and ready for immediate shipment, unless otherwise indicated (such as backorders). Domestic orders received before our shipping cutoff Monday through Friday (except holidays) ship the same day.
Our same-day shipping cutoff for orders shipped from our Charlotte, NC warehouse is 3:00PM Eastern. Likewise, our cutoff for Portland, OR is 3:00PM Pacific.
APO/FPO and International orders often require customs paperwork to be completed that may delay shipment by one business day.
Bicycle Orders — Orders for complete bicycles will ship within 48 hours unless the order is placed on a Friday, in which case your bicycle will be shipped by end of the day the following Tuesday. This is due to the requirement by our brand partners that all bicycles must be assembled on site and re-boxed for shipping to the customer. All complete bicycles ship from our Portland OR warehouse location.
We offer UPS and USPS delivery options. During checkout, you can easily see all available shipping options for your order and location. Just input your zip/postal code (or country for orders outside the USA and Canada), and you'll receive an instant quote for all available shipping options to your location.
Free Shipping Option — Orders that qualify for our free shipping will ship using UPS Ground, USPS First Class, USPS Ground Advantage, or USPS Priority Mail, depending on the weight and size of the package.
Some items, such as CO2 cartridges, spare batteries, etc., can only be shipped via ground shipping. If your order contains any of these items, air shipping options will not be offered.
Alaska, Hawaii — Shipments to Alaska and Hawaii do not qualify for free shipping, but we do subsidize our shipping costs to give you the best rate we can. The shipping discount will depend on the size of the order, so larger orders (particularly lightweight items) will lower shipping cost.
BikeTiresDirect will ship your package to whatever address you input at checkout (including temporary addresses such as hotels, Airbnbs, short-term residences, travel accommodations etc.). However, we cannot guarantee a specific arrival date, nor can we recall packages once they are out for delivery or have been delivered. If a package has been delivered to a Temporary Address after the customer has vacated that residence, the customer is responsible for all costs related to retrieving the package from the Temporary Address.
Lost or unretrievable packages shipped to a Temporary Address are not eligible for refunds.
If you need to have a product by a certain date, please contact our customer service department before ordering, or purchase locally.
For many customers with APO/FPO or addresses outside the Continental US, the USPS offers the most cost-effective shipping methods. UPS Worldwide Express is quick, provides tracking information, and includes the customs brokerage fee in the shipping cost. Customers shipping to some international destinations may have the option to ship via USPS International Airmail Parcel Post, which takes less than two weeks to reach many destinations and may be a cost-effective option. International orders may take a little longer to process than domestic shipments due to the additional requirements involved.
Duties and Taxes — Please note that you may also be required to pay import duty, local taxes, and brokerage fees (if applicable). These are collected at the time of delivery. Because import duties, brokerage fees and local taxes are applied by the destination country, we are not able to provide estimates or quotes for these additional fees. Please consult your local government for additional information about these fees prior to placing your order. We attach an invoice to the outside of the shipping box with a detailed description of the products in order to facilitate customs processing, but delays are still possible during the customs process.
Please note that international customers are responsible for all return shipments to us, including warranty claims. All products must be returned at the customer's expense in order to be refunded or warrantied. To help facilitate the return process and speed up your resolution, all international returns will be processed as refunds. We regret that we cannot offer exchanges on international returns, but our goal is to issue your refund as quickly as possible, allowing you to place a replacement order at your convenience.
We offer estimated delivery dates for each shipping option. Though these are only estimates, we've found that UPS meets or exceeds their delivery estimate 97% of the time, and guarantees delivery on or before the estimated date except during the holiday season. Combined with our efficient same-day packing and shipping, we offer one of the fastest and most reliable delivery services available.
Please note that some items, including CO2 cartridges, aerosol lubricants, and other volatile materials, cannot be shipped via air, and so are not eligible for expedited or international shipping.
Orders can be placed online for pickup at our warehouse in Portland, OR. Will-call orders placed before 3:00 PM Pacific time, are available to pick up within one hour of placing the order (9 AM-5 PM Tues-Sat). "Curbside" order pickup is available during normal showroom hours (9 AM-5 PM) on Mondays. To pick up an order on Monday, please push the doorbell at the front door and a customer service agent will bring your order to you. Get Directions to BikeTiresDirect.
Should you need to make any changes to your order, please feel free to contact us for help. Please note that order adjustments may delay shipment by one business day.