Returns and Exchanges
60 Day Return Policy
We offer a 60 day return policy on all products returned to us in new (unused) condition. After 60 days, products in new condition may be returned for store credit within one year of the purchase date. We cannot accept returns of nutritional products after 60 days or once product has been opened.
Defective Product Return Policy
If you've received a defective item, please return it to us within 60 days. We'll replace it for you with the same item if the product is currently in stock, or make arrangements to get a replacement item to you. After 60 days, we can help you with manufacturer warranty support.
What Does New Condition Mean?
New condition means the item and all packaging including accessories, boxes, manufacturer tags, and manuals must be returned to us in the same condition as shipped to you. Electronics must have all factory packaging, screen protectors, cables, and accessories, and must not be set up or programmed. Basically, the item needs to look the way it did when it came to you.
Help us help you! Protect products!
- Open boxes carefully
- Try shoes on a carpeted floor and don't mount cleats on them until you are comfortable with the fit
- Wrap saddle rails with electrical tape before attaching to the seatpost to avoid scratching the rails
Our Updated Returns Process
We've now made it easier for you to start the return/exchange process. When you view your previous orders, you should see a button that reads Return Items for orders shipped in the last year to a US address. Clicking on this button will allow you to specify which items you would like to return, as well as the reason for the return. You will then be able to print a return shipping label and see any credit/refund you might get, including VIP points (more information about VIP points below). The charge for return shipping is $7.95 for most items. Items damaged in shipping, broken on receipt, or incorrectly shipped will not be charged return shipping. We're sorry, but heavy and/or oversized do not qualify for flat-rate shipping and will be charged our discounted shipping rate.
No Return Authorization Required
No return authorization number is necessary. Just ship your items back to us with a copy of your invoice or a printout of your confirmation email and a note indicating how you'd like us to handle the return. Please include your daytime phone number in case we have any questions.
Our warehouse address for returns is:
TriSports Returns Dept.
5741 NE 87th Ave
Portland, OR 97220
Exchanges - USA
We know it's often difficult to know what size shoe or apparel product is going to fit you when you can't try it on first. We take the risk out of purchasing over the internet. If upon receiving your order you find you need a different size or color, just return the item in new condition, using whatever shipping method you'd like. You're responsible for the return shipping cost, but once we've gotten your return, we'll ship you the size exchange at no charge (within the United States). Have a question or need to expedite the exchange process? Contact us! [email protected]
Warranty - USA
Please contact us if you require warranty service. We will help you out directly or help get you the best contact for the manufacturer; often the manufacturer will be able to provide a quicker/easier solution. Contact us! [email protected]
Return Shipping Costs
Customers are responsible for return shipping costs on all returns and warranty claims. Return shipping costs are non-refundable (unless we've made a mistake). Packages received postage-due will have the postage deducted from the customer's refund.
International Returns and Exchanges
We cannot offer exchanges on international orders. We will process a refund as quickly as possible, so you can place a replacement order at your convenience.