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Shipping Policy

General
TriSports.com offers multiple options for shipping your order. Orders are processed in the order received, and all in stock orders received by 3pm EST will be processed and shipped the same day. International customers please see our International Shipping page.

Free Shipping Details
Receive free 3 to 5 business day ground shipping on all orders over $99. Excludes purchases weighing over 15 pounds and oversize items. U.S. Orders only.

US Postal Service - First Class or Priority Mail
This option is usually the least expensive option for orders weighing less than 2 lbs. This option is not insured, so if you select this option and the package gets lost or stolen in transit, TriSports.com will not be responsible for replacement. There is no accurate tracking information for Priority Mail, only a delivery confirmation system. If you need to be able to track your package, please select a different shipping option. Orders to the US Virgin Islands or Guam, APO/FPO/DPO addresses and PO Boxes MUST select this option.

  • APO/FPO/DPO orders - if you select a different shipping option, we will change it to Priority Mail and make the appropriate changes to the shipping charge.
  • PO Box orders - if you select a different shipping option, we will hold your order and contact you for a physical address.


Estimated delivery time for USPS Priority Mail is 2-3 days; however, this is not guaranteed. If you need to have delivery guaranteed, please select an alternate shipping option. Priority Mail only ships out on Tuesdays and Fridays. Orders received after 1pm EST on Tuesday or Friday will not ship until the next USPS shipping day (i.e., an order received at 3pm on Tuesday will not ship until Friday).

Please note: We cannot ship any aerosol items or CO2 via air. Selection of these items may delay your order as we attempt to contact you to modify your order.


Ground
Ground is usually the least expensive option for orders weighing more than 2 lbs. This option is insured, trackable and guaranteed. This option is available for orders to physical addresses in the 50 US states and Puerto Rico (No PO Box addresses). Due to the size of boxes necessary to ship some oversize items (including, but not limited to, bike cases, bike pumps, wheels, trainers, complete bikes, some tri bags, and large orders that require a large box to ship), some shipping charges may not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know if there are additional charges as quickly as possible.




3 Business Day Delivery: No Saturday Deliveries
This option is insured, trackable and guaranteed. 3-Day is actual shipping time, not processing time. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, bike cases, bike pumps, wheels, trainers, complete bikes, some tri bags, and large orders that require a large box to ship), some 3-Day shipping charges may not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know if there are additional charges as quickly as possible. This option is available for orders to physical addresses in the 48 contiguous US states only (No PO Box addresses).

Please note: We cannot ship any aerosol items or CO2 via air. Selection of these items may delay your order as we attempt to contact you to modify your order.


2 Business Day Delivery
This option is insured, trackable and guaranteed. 2-Day is actual shipping time, not processing time. Due to the size of boxes necessary to ship some oversize items (including, but not limited to, bike cases, bike pumps, wheels, trainers, complete bikes, some tri bags, and large orders that require a large box to ship), some 2-Day shipping charges may not be accurate and will have to be calculated using dimensional weight. We will contact you to let you know if there are additional charges as quickly as possible. This option is available for orders to physical addresses in the 50 US states and Puerto Rico, with some limitations in Alaska and Hawaii (No PO Box addresses).

Please note: We cannot ship any aerosol items or CO2 via air. Selection of these items may delay your order as we attempt to contact you to modify your order.

2-Day with Saturday delivery is available to some locations for orders shipped on a Thursday. Please call Customer Service to check if your delivery address qualifies for this option. Our toll-free number is 888-293-3934 and our Customer Service Representatives are available Monday through Friday from 10am to 7pm EST.


Additional Shipping Information
If you supply an insufficient address (i.e., no apartment/ suite number, or no business name) and your package is returned or we are assessed an additional fee from our shipper to deliver your package, you be billed for all charges. If all items on your order showed in stock and we discover any discrepancy, we will contact you immediately via email or phone to let you know of the problem. TriSports.com does not cover or upgrade shipping if contact is made within a reasonable amount of time.


Backorder Shipments
If a backorder causes your order to be sent in more than one shipment, you will only be charged shipping once, for the entire weight of the order. We pay Ground or US Postal shipping on all shipments following the original order (excluding international orders).


Overweight/Oversized Items
Additional charges may apply to overweight/oversized items like bike boxes, wheels, trainers, workstands or other large boxes. This is called dimensional weight and additional fees are assessed when the dimensional weight of a box exceeds the actual weight. If additional fees apply, we will contact you immediately to make you aware and get approval on any extra charge.


Shipping Restrictions
Orders over $1000 require the same billing and shipping address - no alternate shipping addresses will be allowed. We reserve the right to refuse shipment to any person or location we deem as questionable or believe to be fraudulent. This specifically includes all bikes.


Please note: We cannot ship any aerosol items or CO2 via air. Selection of these items may delay your order as we attempt to contact you to modify your order.


International Orders
Please see our International Shipping page.