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Returns and Exchanges

NEW EASY RETURNS!
TriSports.com has now made it even easier for you to make an exchange or return. If you have an item that does not meet your satisfaction and meets our Guarantee guidelines below, simply click the Easy Return link below to enter your information and print a return label right at home. The cost for this service is $9.99 ($50 for oversized items like bikes, bike cases, wheel boxes, etc) and will be deducted from your return amount or charged to your card if making an exchange. The great part is that it can be sent using either USPS or UPS…how's that for easy and convenient? One label, two options for shipping. Please follow the link below to Auto-Login to our Easy Returns Label Portal:




Please note that items over 20 pounds must be dropped off at a UPS facility. This label is only good in the United States and select US provinces.
TriSports.com has a 30-day guarantee (closeouts excluded - please be sure to read the information on each closeout item to see how this policy changes). If you are returning an item, it must be in its original packaging and have its original tags. If a product has been used you must get a return authorization by contacting Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F) (the only exception to this is our "One Free Swim" policy with wetsuits). We look at used items on a case-by-case basis, though our standard policy is to only accept returns on used items if there is a defect (see 5th bullet point below). If requesting an exchange, we do cover USPS or ground shipping on the new item being sent to you (excluding international orders), but you are responsible for all return shipping to our store. Please allow 7-14 business days to process your exchange/refund. If an exchange is needed sooner, please contact Customer Service by email or phone at 888-293-3934 (10am-7pm EST M-F) for alternate options.

Returns Within 30 Days
Within the first 30 days, please follow these procedures to ensure a prompt replacement, refund, or credit:
  • Using a good carton, return package via insured US Mail or other carrier (TriSports.com will refund actual shipping costs for ground or USPS shipping on damaged merchandise or mis-shipment - we will not refund for expedited shipping charges). Please do not send product back in its own box as the shipping box (like shoe boxes) - it ruins the product packaging.
  • Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a sheet of paper (no small slips of paper or sticky notes, please - they tend to get lost) stating purchaser's name, address and date of purchase. If product is defective, please indicate how it is defective.
  • Send returns to:
    TriSports.com Returns Dept.
    4495 S. Coach Dr.
    Tucson, AZ 85714
    (we do not accept CODs).
  • Keep a record of shipment until you have received credit or replacement merchandise.
  • If an item has a defect which does not appear within the first 30 days, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F) for a return authorization. We do reserve the right to turn down a return if the item appears damaged due to misuse. Some manufacturers require items be sent directly to them for repairs (wheels, wetsuits, etc.), so please contact our Customer Service Deartment.


    Returns over 30-days
    We understand that circumstances sometimes preclude our customers from returning products within our 30-day window. If this should occur, please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F) to get a return authorization. Returns over 30-days will be reviewed on a case-by-case basis and will be refunded at the current selling price or your purchase price, whichever is lower, and will be eligible for store credit only.


    Gift Returns/Exchanges
    If you have received a gift and would like to return or exchange it, we need to know the following information:
  • Original purchaser's name and billing address, or order number if you have it.
  • Your name, address, phone and email so we know where to ship the replacement product or to send information about your store credit.
  • Please indicate whether you would like an exchange or a gift certificate to use for a future purchase.
  • Follow the above instructions for sending your product back to us so we can expedite the handling of your return/exchange.


    Damaged Shipments
    TriSports.com makes every effort to package our orders securely to avoid any damage in transit; however, packages occasionally do arrive damaged at your door. If this occurs and you are present at the time of delivery, please ask the driver to wait while you inspect the products inside for damage. If no damage, then you just got a squished box! If there is damage, you can refuse it and have the package returned to us. In this situation, please contact us to make us aware that the package is coming back to us. If you are not present at the time of delivery, please take a photo of the box prior to opening it, then contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F) if you find there is any damage to the items inside. We will work quickly to get a replacement to you and to contact the carrier regarding the damage.


    Incorrect Shipments
    TriSports.com has many procedures in place to ensure that you get what you ordered correctly every time. Very rarely, something slips through and you may be short an item or gotten a bonus item that you didn't order. Please contact Customer Service by email or phone at 888-293-3934 (10am-8pm EST M-F) if this occurs and we will work quickly to correct the error. If the latter occurs, we appreciate honesty rather than thinking you just won the lottery. It helps us keep our costs low so that we can continue to offer you great prices on everything triathlon!


    Policy Exclusions/Exceptions


    Wetsuits: "One Free Swim" Wetsuit Policy - Please note that our "One Free Swim" wetsuit policy allows you to try out your new wetsuit to make sure it's the proper fit. If the suit does need to be exchanged, we ask that you rinse it well in fresh water and leave it inside out until completely dry. After it dries, flip it right side out and wipe off any water spots. You can then send it back with all of its original packaging. The following conditions will preclude you from receiving full credit for your suit:
  • Any tears or holes in the suit - fingernail or other.
  • Body Glide or body lubricant residue found on the suit.
  • Writing your name or other information inside the suit.


    Restocking Fees: Please note that there will be a 10% restocking fee on all returned bike travel cases, trainers, complete bikes, wheels, car bike racks and car trailers.


    Opened Products: Please note that returns will be accepted on unopened Electronics (HRMs, GPS units, power meters, bike computers, etc), videos or DVDs only. If it has been opened, it can only be exchanged if the item is defective and only for another of the same product.


    Special Orders: We can make special orders for our customers; however, please note that all special orders require payment in full at the time of order and are final sales. If it is an item we do not normally stock, then it is not something we can accept on return. Please make sure that you know exactly what you need if placing a special order. No discounts can be taken on special orders. Please contact Customer Service by phone at 888-293-3934 (10am-8pm EST M-F) to place a special order.

    Bikes: We understand that purchasing a bike is a major investment. Our experienced staff is here to assist you in determining the correct size and component group for your new dream bike. If you have any questions at all regarding the proper size or fit, please contact our experts and they will be happy to guide you through the process. We want you to be comfortable with buying your bike online and we want to ensure that you are ecstatic with your new bike!  All of our bikes are assembled, inspected, test ridden and photographed prior to shipping to you to ensure that it’s in perfect working order. If for any reason you are not happy with your purchase you can return your bike or frameset to us.  Our only requirement is that you do it within 60 days of purchase.

    • Defective or damaged –. If your new bike arrives defective or damaged please call our customer service line at 888-293-3934 within 48 hours of receipt of the bike.  We may request that you send photos of the defect or damage.  Please note ALL of our bikes are assembled, inspected, test ridden and photographed prior to shipping to you. Please do not throw away any packaging materials until instructed to do so in the event that a UPS or FedEx claim needs to be filed. Some blemishes are common and are not considered a defect; there may be some irregularities due to the painting and manufacturing process. TriSports.com is not responsible for these kinds of blemishes.
    • Incorrect Size - If you determine that you chose the incorrect size bike or frameset, you can return it for a properly-sized replacement within 60 days of the original shipping date

    The only exceptions to our policy are special order items and custom frames (e.g., frames with non-stock paint or custom geometry). Steerer tubes on forks and seatposts must not be cut in order to receive full credit.